Privacy policy

Last updated: March 28, 2025

PRIVACY POLICY

Welcome to Yewpets!

Yewpets values your privacy and the protection of your personal data. This privacy policy describes what information we collect from you, how we collect it, how we use it, how we obtain your consent, how long we keep it in our databases and, if necessary, with whom we share it.

By visiting the website and purchasing the products, you are accepting the practices described in this privacy policy. Your use of the website and purchase of the products are also subject to our terms and conditions. In this privacy policy, the words "website" refers to the Yewpets website, "we", "us", "our", and "Yewpets" refers to Yewpets, and "user", “customer”, "you", and “your" refers to you, the user and customer of Yewpets.

This privacy policy may change from time to time. Your continued use of the website after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates. This privacy policy has been developed and is maintained in accordance with all applicable state, national and international laws and regulations on privacy and data protection.

 

1. GENERAL INFORMATION

The personal data of the users that are collected and processed through the website:

·         https://yewpets.com

Will be under responsibility and in charge of:

·         Yewpets.

·         yewpets@gmail.com

2. HOW WE OBTAIN YOUR CONSENT

By using the Yewpets website, you consent to the collection, use and processing of your personal information as set forth in this Privacy Policy. Your consent is explicitly given when you perform any of the following activities:

·         Visiting and browsing the website, which may involve the collection of browsing data, IP address, cookies and other technical information necessary for the functionality of the site.

·         Registering on the website, providing personal information such as your name, email address and other contact details for the creation of your account.

·         Placing an order, which requires the processing of your personal information, including billing and shipping details, to complete the transaction and fulfill your purchase request.

·         Subscribing to our newsletter, giving your consent to receive marketing communications, promotions and other Yewpets updates.

·         Communicating with us through our contact details and contact form, which involves collecting the information provided to respond to your queries or service requests.

In accordance with data protection regulations in the United States, including the California Consumer Privacy Act (CCPA) and the Colorado Privacy Act (CPA), user consent is obtained through affirmative action’s such as acceptance of terms and conditions, registration on the platform, or voluntary submission of information. Under these laws, consumers have rights over their personal data, including the right to access, correct, delete and opt out of certain types of data processing, such as targeted advertising and the sale of personal information.

Yewpets may process information based on other legal justifications, such as the execution of an agreement, compliance with legal obligations or the legitimate interest of the company, provided that such processing does not prevail over the rights and freedoms of the user.

The user may withdraw their consent at any time, subject to legal or contractual limitations, by sending a request through the means of contact provided in this policy. However, revoking consent may affect Yewpets' ability to provide certain services.

 

3. TYPES OF DATA COLLECTED

Yewpets collects different types of personal data depending on the user's interactions with the website and the services offered. The data collected may include, but is not limited to, the following:

3.1. Personal Data: When the user interacts with Yewpets, they may provide information that directly or indirectly identifies them, including, but not limited to:

·         Name and surname.

·         Email address.

·         Telephone number.

·         Shipping and billing address.

3.2. Registration Data: When the user registers on the website, Yewpets may collect information related to the creation and management of their account, including:

·         Encrypted password.

·         Profile information, if applicable.

3.3. Payment Data: When you make a purchase through the website, the data necessary to process the transaction is collected. Yewpets does not store complete financial information, as payments are processed through payment service providers. However, the data collected may include:

·         Partial payment card information (last four digits).

·         Billing information and payment address.

·         Method of payment used.

·         Transaction confirmation.

3.4. Automatically Collected Data: When the user visits and browses the website, Yewpets may automatically collect certain data through cookies, server logs, and similar technologies, which may include:

·         IP address.

·         Browser type and version.

·         Operating system.

·         Pages visited and time spent on the site.

·         Referring URL.

·         Session identifiers.

3.5. Analytical Data: Yewpets may use third-party data analytics tools to evaluate traffic and user behavior on the website. The analytical data collected may include:

·         Number of visitors and browsing patterns.

·         Traffic sources.

·         Interaction with the website's content and functionalities.

·         Aggregate information about the user's audience and preferences.

3.6. Contact and Communications Data: When the user communicates with Yewpets through the contact form or through other communication channels, the data provided in these interactions is collected, such as:

·         Name and surname.

·         Email address.

·         Content of the message or request.

·         Communication history.

3.7. Subscription Data: If the user subscribes to the Yewpets newsletter, the data necessary to manage their subscription and the sending of communications will be collected, including:

·         Name.

·         Email address.

·         Communication preferences.

 

4. HOW LONG WE KEEP YOUR DATA

Personal data provided by users and customers through the website will be retained for as long as necessary to deliver the products, fulfil the legitimate purposes described in this policy (section 5) and/or until the user unsubscribes from our newsletter, closes the user account or requests deletion of their data. Yewpets may be allowed to retain personal data for a longer period whenever the user has given consent to such processing, as long as such consent is not withdrawn. Furthermore, Yewpets may be obliged to retain personal data for a longer period whenever required to do so for the performance of a legal obligation or upon order of an authority. Once the retention period expires, personal data shall be deleted. Therefore, the right to access, the right to erasure, the right to rectification and the right to data portability cannot be enforced after expiration of the retention period.

 

5. HOW WE USE YOUR INFORMATION (LEGITIMATE PURPOSES)

Yewpets collects and processes user information in order to provide, improve and optimize the services offered through the website. The data is used only for the legitimate purposes indicated below:

5.1. Personal Data: The personal data provided by users is used to:

·         Identify and authenticate users.

·         Manage the contractual relationship and offer the requested services.

·         Send relevant information about orders, updates and changes to services.

·         Provide support and assistance to the user.

5.2. Registration Data: The data collected at the time of registration is used to:

·         Allow access to and use of the user account.

·         Provide a personalized experience within the website.

·         Manage account settings and user preferences.

5.3. Payment Data: Yewpets processes payment data for the following purposes:

·         To process and complete purchase transactions.

·         To issue payment and billing receipts.

·         To prevent fraud and guarantee the security of transactions.

5.4. Automatically Collected Data: Data collected automatically through the use of the website is used to:

·         Ensure the security and proper functioning of the website.

·         Detect and prevent fraudulent or unauthorized activities.

·         Personalize the user experience by adapting content and offers.

5.5. Analytical Data: Analytical data collected through third-party tools is used to:

·         Evaluate and improve website performance.

·         Analyze usage trends and user preferences.

·         Optimize the functionality and navigation of the platform.

5.6. Contact and Communications Data: When the user communicates with Yewpets, their data is processed in order to:

·         Respond to inquiries and requests for information.

·         Provide customer support.

·         Maintain a communication history to improve service and case tracking.

5.7. Subscription Data: The data collected from users subscribed to the newsletter is used to:

·         Send promotional communications and personalized offers.

·         Inform about news, updates and relevant content.

·         Manage the list of subscribers and manage communication preferences.

 

6. HOW WE SHARE INFORMATION

The personal information of our customers and users is an important and fundamental part of our business. Under no circumstances will we sell or share information with third parties that has not been previously authorized by the user, customer or owner of the personal data. We share user and customer information only and exclusively as described below.

6.1. Third-Party Service Providers. We use third-party services to perform certain functions on our website. Some of these functions and services include: website hosting (Shopify), payment processing (Shopify Payments), email delivery (Shopify Mail, MailChimp), print on demand services and product dispatch (Printify), ad creation, and data analysis and tracking (Shopify Analytics, Crazy Egg, Google Analytics, Google Pixel, Meta Pixel).

These third-party services and tools may have access to personal information needed to perform their functions, but may not use that information for other purposes. Information shared with these third-party services will be treated and stored in accordance with their respective privacy policies and our privacy policy.

6.2. Email Automations: Yewpets uses Shopify and MailChimp email automations to optimize the customer experience and ensure effective communication. These automations can be used for various purposes, such as notifying you of an order status, sending you reminders about abandoned carts, and sharing promotional content or marketing emails. To provide these services, your email address may be shared with third-party platforms that specialize in email automation, such as Shopify and MailChimp. These platforms are subject to strict data protection measures and will only use your information for the aforementioned purposes. By interacting with our website and completing transactions, you agree to the use of your email address for these purposes. You can opt out of receiving promotional emails at any time by using the opt-out options available in the emails we send.

6.3. Newsletter and email communications: By placing an order and subscribing to our newsletter, you authorize Yewpets to send you marketing communications and other relevant information via email. To facilitate this process, your name and email address may be shared with third party bulk email services. You are free to unsubscribe at any time by using the unsubscribe option available in the footer of every email we send you.

6.4. Analytics, tracking and tracing technologies and other similar technologies: Yewpets uses analytics, tracking and monitoring technologies such as Shopify Analytics, Crazy Egg, Google Analytics, Google Pixel, Meta Pixel, and similar tools to understand how users interact with our website, improve our services and personalize the user experience. These technologies collect data about activity on our site, such as pages visited and interactions, helping us to optimize the performance and effectiveness of our advertising campaigns. The information collected is used to improve the functionality of our site and provide a more relevant experience. Users can manage their cookie and tracking preferences through their browser settings. By continuing to use our site, you agree to the use of these technologies as described in our privacy policy and cookie policy.

6.5. Business Transfers. In the event that Yewpets creates, merges with, or is acquired by another entity, your information will most likely be transferred. Yewpets will email you or place a prominent notice on our website before your information becomes subject to another privacy policy.

6.6. Protection of Yewpets and others. We release personal information when we believe release is appropriate to comply with the law, enforce or apply our Terms and conditions and other agreements, or protect the rights, property, or safety of Yewpets, our users or others. This includes exchanging information with other companies and organizations for fraud protection and credit risk reduction.

6.7. With Your Consent. Other than as set out above, you will receive notice when personally identifiable information about you might go to third parties, and you will have an opportunity to choose not to share the information.

 

7. PROTECTING YOUR INFORMATION

We grant access to your personal information only to those outside persons or services that have a legitimate need to know it and in accordance with our privacy policy. We adhere to industry-recognized security standards to protect your personal information, both during transmission and in storage. However, it is important to note that no method of transmission over the Internet or electronic storage is foolproof and 100% secure. Therefore, while we at Yewpets strive to implement commercially viable data protection methods, we cannot ensure absolute security of your personal information. We undertake not to sell, distribute or transfer your personal data to unauthorized third parties, unless we have your explicit consent or are required by law to do so.

 

8. DATA BREACH NOTIFICATIONS

In the case of personal data of the users being exposed to a security threat and therefore being accessed by unauthorized persons, Yewpets agrees to inform the users affected promptly. This notification will be done using the means of contact that the user has provided while using our platform. To forestall the mishap, we will do everything possible to ensure that your information is secured and act on any incident that might have caused the information to be exposed to unauthorized personnel.

 

9. INTERNATIONAL DATA TRANSFER

Yewpets may transfer users' personal data outside of their home country due to the use of hosting, storage and processing services provided by third parties operating servers located in different countries. These transfers are necessary to ensure the continued operation of the website. Although Yewpets is based in the United States, the technological infrastructure used may involve data being stored or processed in jurisdictions with data protection laws other than the United States or your home country.

Yewpets is committed to ensuring that all international transfers of personal data comply with applicable data protection regulations, including appropriate security measures to safeguard user information. This includes, among other things, the application of standard contractual clauses, assessment of the adequacy of data protection in the receiving country, and compliance with applicable privacy rules on third party services.

By using Yewpets's services, users consent to the transfer, storage and processing of their data on servers located outside their country of residence, acknowledging that such transfers are necessary for the operation of the website and our services. Yewpets undertakes to take all reasonable steps to protect the integrity and security of personal data during such international transfers.

 

10. RIGHTS

Users who provide information through our website, as data subjects and data owners, have the right to access, rectify, download or delete their information, as well as to restrict and object to certain processing of their information. While some of these rights apply generally, others apply only in certain limited circumstances. We describe these rights below:

·         Access and portability: to access and know what information is stored in our servers, you can send us your request through our contact page.

·         Rectify, Restrict, Limit and/or Delete: You can also rectify, restrict, limit or delete much of your information.

·         Right to be informed: Users of our website will be informed, upon request, about what data we collect, how it is used, how long it is retained and whether it is shared with third parties.

·         Object: When we process your information based on our legitimate interests as explained above, or in the public interest, you may object to this processing in certain circumstances. In such cases, we will stop processing your information unless we have compelling legitimate reasons to continue processing it or where it is necessary for legal reasons.

·         Revoke consent: Where you have previously given your consent, such as to allow us to process and store your personal information, you have the right to revoke your consent to the processing and storage of your information at any time. For example, you may withdraw your consent by updating your settings. In certain cases, we may continue to process your information after you have withdrawn your consent if we have a legal basis for doing so or if your withdrawal of consent was limited to certain processing activities.

·         Complaint: If you wish to file a complaint about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local supervisory authority. Users can exercise all these rights by contacting us through the contact page.

·         Rights related to automated decision-making, including profiling: website users may request that we provide a copy of the automated processing activities we conduct if they believe that data is being unlawfully processed.

Users or holders of personal data provided through the platform may exercise these rights over their personal data at any time and without limitation by sending their request through our contact page. The request to exercise your rights will be attended and answered within a reasonable period of time.

 

11. CHILDREN’S ONLINE PRIVACY PROTECTION

We comply with the requirements of national and international data protection regulations regarding the protection of children's personal data. We do not collect any information from children under the age of 13 (minimum age allowed to collect and process information without parental or legal guardian consent). If we become aware that a child under the age of 13 has placed an order and provided us with personal information, we will take immediate steps to cancel the order and delete that information.

 

12. THIRD PARTIES

Except as otherwise expressly included in this privacy policy, this document addresses only the use and disclosure of information Yewpets collects from you. If you disclose your information to others, whether other users or suppliers on Yewpets, different rules may apply to their use or disclosure of the information you disclose to them. Yewpets does not control the privacy policies of third parties, and you are subject to the privacy policies of those third parties where applicable. Yewpets is not responsible for the privacy or security practices of other websites on the Internet, even those linked to or from our website. Please review the privacy policies of third party websites or services that you access through the Yewpets website.

 

13. CHANGES TO PRIVACY POLICY

We reserve the right to change our privacy policy at any time. Changes will be promptly notified to our users or customers and posted on the website. Your continued use of our website following such changes will signify your acceptance of the changes.

 

14. CONTACT US

If you have questions or concerns about these privacy policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

Yewpets.

yewpets@gmail.com

 

 

COOKIE POLICY

 

Welcome to Yewpets!

This cookie policy explains how and why cookies and other similar technologies may be stored on and accessed from your device when you use or visit:

·         https://yewpets.com

In this cookie policy, the words “website” refer to the Yewpets website, “we”, “us”, “our”, and “Yewpets” refer to Yewpets, and “you” and “user” refer to you, the user and visitor of the Yewpets website.

This cookie policy should be read together with our privacy policy and our terms and conditions.

By using the website, you accept the use of cookies by Yewpets, in the terms contained in this policy.

 

1. GENERAL INFORMATION

The information collected through cookies will be under responsibility and in charge of:

·         Yewpets.

·         Yewpets@gmail.com

 

2. WHAT ARE COOKIES?

Cookies are small text files placed on your computer or mobile device when you visit a website. These files enable the website to recognize your device and recall whether you have visited the site before. Cookies are a common technology on the web and have been used by most websites for many years. They play a crucial role in making websites function more effectively. Cookies help track which sections of the website users interact with and allow for a personalized browsing experience. Additionally, cookies provide valuable data that helps us monitor and enhance the website’s performance.

 

3. CONSENT

Along with this document, when you visit our website for the first time, you will be shown a notice or banner on the home page of the website, informing you about the use of cookies by our website, where you can accept or reject the use of cookies by the website. By clicking ‘Accept’ in this notice, you are giving your explicit consent to our use of cookies on your device. These cookies are used to enhance your browsing experience, personalize content, analyze site traffic and enable specific functionality related to our online operations.

Your consent allows us to provide you with a more personalized and efficient user experience. If you decide to withdraw your consent at any time, you can do so by adjusting your browser's cookie settings. However, please note that refusing to use cookies or disabling certain cookies may reduce the functionality of the site and negatively impact your overall experience.

 

4. LEGAL BASIS AND LEGITIMATE INTERESTS

On our website, we use cookies based on our legitimate interests to provide the best possible user experience and to continuously enhance our site. These interests include optimizing our online services, personalizing content and advertising, and ensuring the security and efficiency of our website.

Cookies enable us to gain insights into how users interact with our website, allowing us to tailor and improve our services and functionalities to better meet their needs and preferences.

Although we believe that our legitimate interests in using cookies do not outweigh your fundamental rights and freedoms, you still have the choice to refuse or manage the use of cookies through your browser settings or by using the tools available on our website.

 

5. WITHDRAWAL AND OBJECTION (OPT-OUT)

By accessing our website, you agree to the use of cookies that enhance the browsing experience and allow the personalization of content and advertisements. However, we understand and respect your right to privacy. If you wish to opt-out or exercise your choice to not participate (Opt-Out), you can set your browser to refuse all cookies or to indicate when a cookie is being sent.

Please note that some features of the site may not function properly without the use of cookies. In addition, we provide links or tools on our site that allow you to specifically decline the use of certain cookies.

 

6. STORAGE DURATION OF COOKIES

The cookies used on our website have different retention periods depending on their purpose. Necessary cookies, which are essential for the basic operation of the site, are stored only for the time necessary to provide the services requested, such as secure access to restricted areas or user authentication. These cookies cannot be disabled, as without them the website would not function properly.

Functionality cookies, which allow us to remember your preferences, such as language or personalized site settings, may have a variable duration. Some of these cookies may be session cookies, meaning that they are deleted when you close your browser, while others may be stored for longer periods, up to several years, to provide a smooth and consistent user experience on repeat visits.

Analytical cookies allow us to track activity on the website to improve its performance and the user experience. These cookies are kept for a maximum of 24 months before being automatically deleted. You can manage or delete these cookies at any time through your browser settings. However, by disabling or deleting these cookies, some functionality of the site may be limited, which could affect your browsing experience.

In addition, there are cookies that can be classified in the ‘other’ category, which include those that do not fit directly into the above categories but are used for other specific purposes, such as improving security or analyzing the more detailed use of the website. These cookies have different durations and, like analytics cookies, can be managed or deleted at the user's discretion through browser settings.

Please note that deleting or rejecting cookies may adversely affect the functionality of the site and may limit some features, impacting the overall experience when interacting with our website.

 

7. COOKIE SETTINGS

If you do not want cookies to be dropped on your device, you can adjust the setting of your Internet browser to reject the setting of all or some cookies and to alert you when a cookie is placed on your device. For further information about how to do so, please refer to your browser ‘help’, ‘tool’, or ‘edit’ section. Please note that if you use your browser settings to block all cookies, including strictly necessary cookies, you may not be able to access or use all or parts of the functionalities of Yewpets.

If you want to remove previously-stored cookies, you can manually delete the cookies at any time. However, this will not prevent Yewpets from placing further cookies on your device unless and until you adjust your Internet browser setting as described above.

We provide the links for the management and blocking of cookies depending on the browser you use:

·         Microsoft Edge: https://support.microsoft.com/en-us/office/delete-cookies-in-microsoft-edge-63947406-40ac-c3b8-57b9-2a946a29ae09?ui=en-us&rs=en-us&ad=us

·         Firefox: https://support.mozilla.org/en-US/kb/clear-cookies-and-site-data-firefox

·         Chrome: https://support.google.com/chrome/answer/95647?hl=en

·         Safari: https://support.apple.com/guide/safari/manage-cookies-and-website-data-sfri11471/mac

·         Opera: https://help.opera.com/en/latest/web-preferences/

In cases where you access the website through an iOS or Android mobile device, please follow the instructions below to delete or block cookies on your device:

·         Android: https://support.google.com/answer/32050

·         iOS: https://support.apple.com/en-us/HT201265

 

8. COOKIES WE USE

We use the following cookies on our website:

 

Cookie	Domain	Description	Duration	Type
keep_alive	yewpets.com	The keep_alive cookie is used to maintain a user's session active on a website, preventing automatic logout during periods of inactivity.	1 hour	Necessary
secure_customer_sig	yewpets.com	Shopify sets this cookie to be used in connection with customer login.	1 year	Necessary
localization	yewpets.com	The localization cookie stores user preferences for language and region to provide a personalized browsing experience.	1 year	Necessary
cart_currency	yewpets.com	Shopify sets this cookie to remember the user’s country of origin and populate the correct transaction currency.	14 days	Necessary
_tracking_consent	.yewpets.com	Shopify sets this cookie to store a user's preferences if a merchant has set up privacy rules in the visitor's region.	1 year	Necessary
shopify_pay_redirect	yewpets.com	Shopify sets this cookie to enable secure online payment and checkout.	1 hour	Necessary
cebs	.yewpets.com	Crazy Egg sets this cookie to trace the current user session internally.	session	Analytics
_ce.s	.yewpets.com	A Crazy Egg cookie that tracks a unique visitor session ID, including the tracking host and start time, to analyze user interactions on the website.	1 year	Other
_ce.clock_data	.yewpets.com	Used by Crazy Egg to store the time difference between the server and the user's browser, aiding in accurate session tracking.	1 day	Other
cebsp_	.yewpets.com	A Crazy Egg session cookie used internally to track the current user session, assisting in user behavior analysis.	session	Other
_abck	.list-manage.com	This cookie is used to detect and defend when a client attempt to replay a cookie. This cookie manages the interaction with online bots and takes the appropriate actions.	1 year	Necessary
ak_bmsc	.us17.list-manage.com	This cookie is used by Akamai to optimize site security by distinguishing between humans and bots	2 hours	Necessary
bm_sz	.list-manage.com	This cookie is set by the provider Akamai Bot Manager. This cookie is used to manage the interaction with the online bots. It also helps in fraud preventions	4 hours	Necessary
ce_fvd	yewpets.com	A Crazy Egg cookie that tracks the first visit date of a user for analytics purposes.	never	Other
ce_successful_csp_check	yewpets.com	A Crazy Egg cookie that verifies if the Content Security Policy is compatible, ensuring proper script loading.	never	Other
cetabid	yewpets.com	A Crazy Egg cookie that sets a unique ID for the session, allowing the website to obtain data on visitor behavior for statistical purposes.	session	Other
_pay_session	shop.app	Shopify sets this cookie to enable secure checkout and payment function on the website.	session	Necessary
_mcid	.list-manage.com	This is a Mailchimp functionality cookie used to evaluate the UI/UX interaction with its platform	1 year	Functional
_mc_anon_id	.list-manage.com	A Mailchimp cookie that collects data on user behavior and interactions to optimize the website and make advertisements more relevant. ​	past	Other

 

10. PURPOSES OF OUR COOKIES

Our cookies are used for the following purposes:

Necessary: Necessary cookies are essential files that enable basic functions on the website, such as navigation and security. They do not collect personal information.

Functional: We use functional cookies to enhance your online experience by remembering user preferences and settings and maintaining consistency across the website, without tracking activities.

Analytics: These cookies help us understand how visitors use our website, by collecting information showing which are the most visited pages and other data regarding an analytical flow. We use this information to create a better experience for all users in our website.

Other: Cookies in the ‘other’ category include those that do not specifically fit into the necessary, functional or analytical categories. These cookies can fulfil various functions, such as improving the security of the site or providing advanced analysis of the use of the website.

 

11. CONTACT US

If you have questions or concerns about this cookie policy and the handling and security of your data, please contact us through our contact page or via the contact information below:

Yewpets.

Yewpets@gmail.com